Privacy Policy

Expert Auto Body respects your privacy and is committed to protecting the personal information you share with us through our website, expertautobodyla.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following types of information when you visit our website or submit a form:

Personal Information

Name
Phone number
Email address
Vehicle information
Insurance details (if provided)
Photos or files you upload

Automatically Collected Information

IP address
Browser type
Device type
Pages visited
Time and date of visits
Referring website

2. How We Use Your Information

We use the information we collect to:

Provide repair estimates and service quotes
Respond to inquiries and requests
Communicate about appointments or services
Process insurance claims and coordinate with adjusters
Improve website performance and user experience
Maintain business records and legal compliance

3. Photo & File Uploads

When you upload photos or documents:

Files are used solely for evaluating repair needs and providing service.
We do not sell or publicly share uploaded content.
Files may be stored securely for service records and insurance documentation.

4. Sharing of Information

We do not sell your personal information.

We may share your information only with:

Insurance companies and adjusters (with your consent)
Service partners such as towing or rental agencies
Technology providers that support our website and data storage
Legal authorities when required by law

All third parties are required to protect your information.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tools to:

Improve site functionality
Understand visitor behavior
Enhance user experience

You can disable cookies in your browser settings, though some features may not work properly.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

Secure data storage
Limited staff access
Encrypted communication where applicable

While no system is 100% secure, we take strong steps to safeguard your data.

7. Your Privacy Rights

You have the right to:

Request access to your personal data
Request corrections
Request deletion (subject to legal/business requirements)
Opt out of marketing communications

To exercise your rights, contact us using the information below.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Expert Auto Body
Website: https://www.expertautobodyla.com
Phone: [818-768-3987]
Email: expertautobody@ymail.com
Address: 9700 Glen Oaks Blvd, Sun Valley, CA 91352